Student Success Team Lead - Remote

Overview

The Student Success Team Lead is responsible for supporting students in completing their studies and achieving their certifications through proactive outreach and team coaching.

In Short

• Lead and coach a team to meet student re-enrolment targets.
• Manage employee relations and support professional growth.
• Facilitate training and development for new starters.
• Drive operational performance and maintain a positive student experience.
• Engage with internal stakeholders to align goals and processes.
• Gather insights to enhance student-centric operational strategies.
• Support continuous improvement initiatives.
• Promote a culture of accountability within the team.
• Adapt to varying shifts and occasional travel requirements.
• Contribute to a collaborative and innovative remote work environment.

Requirements

• Higher education or equivalent experience.
• 2+ years of sales and customer service experience.
• Demonstrated coaching and leadership experience.
• Experience in operational performance management.
• Strong attention to detail and initiative.
• Experience in the education industry is a plus.
• Proficiency in data analysis and CRM systems.
• Excellent verbal and written communication skills.
• Strong computer literacy, particularly in Microsoft Office.
• Ability to thrive in a dynamic work environment.

Benefits

• Flexible work arrangements: remote, office, or hybrid.
• Generous competitive salary package.
• Clear pathways for career progression.
• Full remote work setup and internet allowance.
• Paid mental health days and wellness support tools.
• Access to discounted Master’s degrees and professional development resources.