Customer Success Coordinator - Remote

Overview

Are you a confident communicator who thrives at the crossroads of customer success and sales? At Keycafe, we’re looking for a Customer Success Coordinator who can build lasting relationships with our customers, anticipate their needs, and drive growth through upselling and account expansion. This role combines sales savvy with customer advocacy — ensuring every interaction leaves clients more successful and more connected to our platform.

In Short

• Guide customers through onboarding, adoption, and ongoing support to ensure long-term success.
• Proactively identify upsell and cross-sell opportunities for hardware and plan upgrades.
• Build trust by listening deeply, uncovering needs, and positioning Keycafe solutions effectively.
• Negotiate renewals, close expansion deals, and encourage referrals and reviews.
• Track, analyze, and report on customer metrics to stay ahead of risks and opportunities.
• Collaborate with sales, operations, and product teams to deliver seamless customer experiences.
• Own your day — plan, organize, and execute outreach with discipline and precision.

Requirements

• Strong communication skills.
• Experience in customer success or sales roles.
• Ability to analyze customer metrics.
• Negotiation skills.
• Entrepreneurial mindset.
• Ability to work independently and manage time effectively.

Benefits

• Commission-based role with direct impact on your earnings.
• Global impact: Work with customers worldwide.
• Entrepreneurial culture: Take ownership and thrive in a high-trust environment.