Bilingual Customer Service Representative (French/English) - Tech - Remote

Overview

As a Bilingual Customer Service Representative at Keycafe, you will provide world-class support for our global users, troubleshooting both software and hardware challenges.

In Short

• Provide prompt, friendly, and accurate support in English and French across phone, chat, and email.
• Troubleshoot both software and hardware issues, escalating complex cases when necessary.
• Manage and prioritize multiple tickets simultaneously in a high-volume environment.
• Guide customers through setup, configuration, and feature use of Keycafe’s SmartBox system.
• Document solutions and identify recurring technical issues for process improvement.
• Collaborate with internal teams to ensure customer feedback helps shape better products.
• Participate in support projects to continuously improve the department’s tools, workflows, and knowledge base.
• Maintain calm and professionalism while handling irate or urgent customer situations.

Requirements

• Fluency in both English and French.
• Strong problem-solving skills.
• Exceptional communication abilities.
• Experience in customer service or support roles.
• Ability to handle high-volume ticket management.

Benefits

• Support customers across industries worldwide.
• Work with cutting-edge SaaS/IoT systems.
• Opportunities for training, mentorship, and advancement.