Patient Care Advocate Supervisor - Remote

Overview

The Patient Care Advocate Supervisor (PCAS) will lead the Patient Care Advocate team, focusing on patient follow-up and support for the Kestra CareStation® remote monitoring platform.

In Short

• Oversee patient compliance post fitting.
• Collaborate with internal teams for operational efficiency.
• Implement metrics for commercial growth.
• Facilitate outreach to patients and facilities.
• Document and update patient records in Salesforce.
• Lead team meetings and stakeholder calls.
• Drive continuous process improvements.
• Support revenue cycle management tasks.
• Participate in training sessions for operational updates.
• Ensure adherence to confidentiality standards.

Requirements

• Strong clinical understanding of heart failure and SCA.
• Experience in customer service or sales support.
• Ability to analyze data for service improvement.
• Excellent communication and relationship-building skills.
• Ability to work cross-functionally.
• Passion for patient care and continuous improvement.
• Strong organizational skills and attention to detail.
• Experience with Salesforce or similar software.
• Commitment to ethical standards and confidentiality.
• Ability to lead and develop team members.

Benefits

• Opportunity to make a difference in patient care.
• Collaborative work environment.
• Continuous learning and development opportunities.
• Engagement in innovative healthcare solutions.
• Supportive team culture focused on growth.