Remote Otter LogoRemoteOtter

Patient Care Advocate - Remote

Posted 2 weeks ago
Customer Service
Full Time
USA

Overview

The Patient Care Advocate (PCA) is responsible for leading the efforts of patient connectivity to the remote patient monitoring system, Kestra CareStation®. The PCA facilitates usage by reaching out proactively to patients not transmitting data and addressing any patient issues, concerns, or needs.

In Short

  • Provide patient outreach and advocacy for Kestra CareStation® usage and compliance
  • Educate patients on the importance of wearing the ASSURE® system
  • Act as a liaison between departments for reporting needs
  • Connect patients to Kestra CareStation after delivery
  • Document and update patient records in Salesforce
  • Work closely with Billing and Collections team
  • Participate in training sessions to stay updated
  • Embrace a culture of continuous learning
  • Adhere to Pledge of Confidentiality

Requirements

  • Strong communication skills
  • Experience with patient advocacy
  • Proficiency in Salesforce and other software systems
  • Ability to work collaboratively with teams
  • Commitment to ethical standards
  • Passion for improving patient care
  • Flexibility to work weekends
  • Ability to adapt in a rapidly evolving environment

Benefits

  • Opportunity to make a difference in patient care
  • Collaborative work environment
  • Continuous training and development
  • Potential for career growth
Kestra Medical Technologies logo

Kestra Medical Technologies

Kestra Medical Technologies is a pioneering company founded in 2014, bringing together over 400 years of expertise in the cardiac medical device market. The company focuses on integrating modern wearable technologies with established device therapies to enhance patient care. Kestra's innovative solutions prioritize high quality, technical performance, and patient comfort, enabling seamless monitoring and management of health. With a commitment to ethical practices and continuous improvement, Kestra aims to transform the delivery of care through collaboration and innovation, ultimately helping patients and their care teams protect and manage life.

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