Patient Care Advocate - Remote

Overview

The Patient Care Advocate is responsible for answering calls in a centralized call center, assisting patients with their requests, and ensuring First Call Resolution.

In Short

• Answer calls and assist patients with inquiries.
• Process complex medical service requests confidentially.
• Follow established protocols for referrals.
• Maintain productivity levels for customer satisfaction.
• Work on professional development with leadership.
• Perform other duties as assigned.
• Adhere to HIPAA and company policies.
• Handle routine and complex inquiries.
• Utilize independent judgment in patient referrals.
• Ensure compliance with ethical standards.

Requirements

• Minimum High School/GED.
• Customer service or physician scheduling experience.
• Preferred 1 year in a call center role.
• Strong communication skills.
• Ability to handle confidential information.
• Problem-solving skills.
• Familiarity with medical terminology.
• Ability to work independently.
• Understanding of HIPAA regulations.
• Commitment to customer satisfaction.

Benefits

• Competitive salary range.
• Opportunities for professional development.
• Supportive work environment.
• Health insurance and wellness programs.
• Access to company resources and tools.
• Compliance with ethical and legal standards.
• Inclusive workplace culture.
• Flexible working conditions.
• Employee assistance programs.
• Potential for career advancement.