Remote Otter LogoRemoteOtter

Patient Care Advocate - Remote

Posted 2 days ago
Customer Service
Full Time
PA, USA
$19.00 - $27.08/hour

Overview

The Patient Care Advocate is responsible for answering calls in a centralized call center, assisting patients with their requests, and ensuring First Call Resolution.

In Short

  • Answer calls and assist patients with inquiries.
  • Process complex medical service requests confidentially.
  • Follow established protocols for referrals.
  • Maintain productivity levels for customer satisfaction.
  • Work on professional development with leadership.
  • Perform other duties as assigned.
  • Adhere to HIPAA and company policies.
  • Handle routine and complex inquiries.
  • Utilize independent judgment in patient referrals.
  • Ensure compliance with ethical standards.

Requirements

  • Minimum High School/GED.
  • Customer service or physician scheduling experience.
  • Preferred 1 year in a call center role.
  • Strong communication skills.
  • Ability to handle confidential information.
  • Problem-solving skills.
  • Familiarity with medical terminology.
  • Ability to work independently.
  • Understanding of HIPAA regulations.
  • Commitment to customer satisfaction.

Benefits

  • Competitive salary range.
  • Opportunities for professional development.
  • Supportive work environment.
  • Health insurance and wellness programs.
  • Access to company resources and tools.
  • Compliance with ethical and legal standards.
  • Inclusive workplace culture.
  • Flexible working conditions.
  • Employee assistance programs.
  • Potential for career advancement.

Highmark

Highmark

West Penn Allegheny Health System, part of Highmark Health, is a comprehensive health organization based in Pittsburgh, Pennsylvania. It encompasses a large network of healthcare services, including one of the largest Blue Cross Blue Shield insurers in the United States and a growing regional hospital and physician network. With a workforce of 35,000 employees, the organization is dedicated to serving millions of customers nationwide through its various affiliated businesses, which provide a wide range of health-related services such as health insurance, healthcare delivery, population health management, dental solutions, and innovative technology solutions. The system is committed to quality care, ethical standards, and diversity in the workplace.

Share This Job!

Save This Job!

Similar Jobs:

Affirmedrxpbc logo

Patient Care Advocate - Remote

Affirmedrxpbc

17 weeks ago

The Patient Care Advocate serves as a liaison between patients and healthcare providers, ensuring high-quality care and support.

USA
Full-time
Customer Service
Amaze Health logo

Patient Advocate - Remote

Amaze Health

20 weeks ago

Join Amaze Health as a Patient Advocate to provide exceptional support and communication to our members in the healthcare sector.

USA
Full-time
Customer Service

Cedar

Patient Advocate - Remote

Cedar

25 weeks ago

Join Cedar as a Patient Advocate to support patients through their healthcare billing experience.

USA
Full-time
Customer Service
$19.47/hour
SerenityAG logo

Patient Advocate - Remote

SerenityAG

31 weeks ago

Join Serenity AG as a Patient Advocate to provide exceptional support and guidance to patients in a remote role.

Worldwide
Full-time
Customer Service
SerenityAG logo

Patient Advocate - Remote

SerenityAG

39 weeks ago

Join Serenity AG as a Patient Advocate to provide compassionate support and guidance to patients in a remote role.

Worldwide
Full-time
Customer Service