Senior Customer Success Manager (AMER) - Remote

Overview

Katalon is the leading provider of a modern, comprehensive quality management platform, enabling quality assurance, DevOps, and software teams to deliver world-class customer experiences efficiently.

In Short

• Own a portfolio of enterprise accounts and build long-term partnerships.
• Build relationships across customer organizations.
• Facilitate Executive Business Reviews aligning Katalon’s value to customer goals.
• Translate customer goals into actionable success plans.
• Develop compelling value stories to reinforce ROI.
• Identify expansion opportunities and partner with Account Managers.
• Manage adoption and usage to ensure customer value realization.
• Monitor customer health signals and lead interventions.
• Execute strategic save plays for at-risk customer relationships.
• Advocate for customer needs within Katalon.

Requirements

• Experience in Customer Success or Account Management.
• Strong relationship-building skills.
• Ability to analyze data and translate it into actionable insights.
• Excellent communication and presentation skills.
• Proven track record of driving customer engagement.
• Experience with enterprise accounts.
• Ability to work cross-functionally with Product, Support, and Engineering.
• Strong problem-solving skills.
• Ability to work independently and manage multiple accounts.
• Familiarity with quality management platforms is a plus.

Benefits

• Competitive salary and performance-based bonuses.
• Opportunity to work with a leading technology platform.
• Professional development and career advancement opportunities.
• Flexible working hours.
• Collaborative and innovative work environment.
• Health and wellness benefits.
• Remote work options available.
• Employee recognition programs.
• Inclusive company culture.
• Access to cutting-edge technology and tools.