Product Support Specialist (Automation Testing) - Remote

Overview

As a Product Support Specialist at Katalon, you will provide answers to customer issues, recommend solutions, and guide users through features and functionalities of the Katalon Platform, ensuring excellent technical support and customer satisfaction.

In Short

• Provide answers to Katalon customers’ issues and recommend solutions.
• Guide users through features and functionalities of the Katalon Platform.
• Establish a reputation for excellent technical support.
• Manage self-support documents and FAQ articles.
• Handle customer questions, error reports, feature suggestions, and license inquiries.
• Ensure issue identification and resolution SLAs are met.
• Coordinate with the Product team to solve customer issues.
• Gather customer feedback and report recurring issues.
• Maintain a comprehensive knowledge of products and services.
• Provide exceptional customer service at all times.

Requirements

• Excellent communication skills.
• Experience with help desk software.
• Self-driven and detail-oriented.
• Ability to dig deep into problems.
• Strong problem-solving skills.

Benefits

• Opportunity to work in a fast-growing SaaS company.
• Work with a diverse team and clients.
• Gain experience in automation testing tools.
• Be part of a company recognized for its quality management platform.