Tech Operations Specialist - Remote

Overview

Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. Kasa has built a hospitality operating system that fundamentally improves the profitability of hospitality assets while delivering a high quality, digitally forward experience to guests. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations.

Unlike traditional hotel operators, we prioritize automation, AI-driven pricing, and data-driven decision-making to optimize revenue and improve guest experiences.

In Short

• Join our team as a TechOps Specialist as a contractor.
• Maintain the reliability of our data and support seamless operations.
• Champion data integrity through monitoring and resolution.
• Perform routine maintenance tasks for system efficiency.
• Diagnose and resolve software issues and execute minor coding enhancements.
• Enhance communication between technical and non-technical teams.
• Lead technical triaging efforts for swift resolution of issues.
• Thrive in a fast-paced environment impacting business success.

Requirements

• Minimum of 1 year in Technical Support or Software Development.
• Knowledge of AWS, HTML/CSS, JavaScript, MongoDB/SQL, and GitHub.
• Ability to diagnose and resolve technical problems efficiently.
• Strong understanding of computer systems and technology products.
• Excellent communication skills for technical guidance.
• Attention to detail and strong organizational skills.
• Fluent in English.
• Experience with CRM systems like Kustomer.
• Willingness to participate in on-call shifts as needed.

Benefits

• Work with a leading tech-enabled hospitality brand.
• Opportunity to solve technical challenges.
• Supportive team environment.
• Flexible contractor position.
• Potential for growth within the company.