Guest Experience Specialist - Reservations (International) - Remote

Overview

As a Guest Experience Specialist on our Reservations team, you will build a personal connection with our guests through phone, email, and chat support to address a variety of questions and scenarios of travelers considering booking a Kasa stay. Your primary focus will be creating a 5-star guest reservation experience through genuine care and efficient reservation support.

In Short

• Build personal connections with guests through various communication channels.
• Create a 5-star guest reservation experience.
• Work in a fully remote capacity.
• Support guests in assessing their travel needs.
• Promote Kasa accommodations to potential guests.
• Adapt to constant changes in processes and technology.
• Manage guest interactions with tenacity and humor.
• Communicate clearly and effectively to deliver memorable experiences.
• Resolve guest needs with confidence and empathy.
• Contribute to a positive team culture and growth mindset.

Requirements

• Experience in the hospitality or service industry.
• Strong verbal and written communication skills.
• Ability to manage repetitive guest interactions effectively.
• Problem-solving skills with a guest-centric approach.
• Reliable and punctual with a willingness to work flexible hours.
• Ability to adapt to new processes and technology.
• Proactive in seeking feedback and improving processes.
• Bilingual skills are a plus.

Benefits

• Remote work flexibility.
• Kasa travel credit for employees.
• Competitive salary with additional earning opportunities.
• Home office stipend and other perks for qualifying roles.