Guest Experience Specialist - Remote

Overview

The Guest Experience Specialist is the face and voice of The Flex, ensuring that every guest feels cared for, informed, and supported from booking to checkout while delivering fast, empathetic, and high-quality service.

In Short

• Respond promptly to guest inquiries across chat, email, and phone.
• Guide guests through check-in, checkout, and troubleshooting.
• Take ownership of issues and ensure fast resolution.
• Keep guests informed at every step with clarity and professionalism.
• Identify recurring issues and provide feedback for improvements.
• Suggest add-ons or local services to enhance guest experience.

Requirements

• Excellent written and spoken English; other languages are a plus.
• Proven experience in hospitality, customer service, or short-term rentals.
• Tech-savvy and comfortable with PMS and CRM tools.
• Calm under pressure and solution-oriented.
• Empathy and attention to detail.
• Positive attitude and ability to connect with diverse individuals.

Benefits

• Make an impact on guest experiences worldwide.
• Work with an international, high-performing team.
• Opportunities for advancement within a growing company.
• Competitive rewards including salary and performance incentives.
• Remote-first work environment.