Remote Support Technician

Overview

This position is posted by Jobgether on behalf of HonorBuilt. We are currently looking for a Remote Support Technician in the United States.

Join a dynamic, 24/7 technical support team dedicated to helping restaurant operators across the country keep their businesses running smoothly. This customer-facing role is ideal for tech-savvy problem-solvers who enjoy working in a fast-paced, service-driven environment. You’ll provide high-volume support across systems like POS, networking, and Windows OS, helping resolve issues quickly and accurately. If you're passionate about delivering excellent service and growing your technical expertise, this is an ideal opportunity to advance your career in a people-first culture.

In Short

• Respond to customer issues via phone, email, and other channels with a “can-do” attitude.
• Troubleshoot Point-of-Sale systems (such as Aloha and SICOM), networking (wired and wireless), and Windows 11 systems.
• Maintain clear and consistent communication with customers, updating them on ticket status and changes.
• Escalate unresolved issues as needed and ensure resolution within agreed service levels.
• Fully document tickets and resolutions in ConnectWise while adhering to internal processes.
• Work collaboratively with vendors and internal teams to provide top-tier support.
• Contribute to improving service quality, customer satisfaction, and internal documentation.
• Participate actively in a values-driven team culture.

Requirements

• Strong technical knowledge of POS systems and networking.
• Excellent communication and customer service skills.
• Ability to work in a fast-paced environment.
• Problem-solving skills and attention to detail.
• Experience with Windows operating systems.

Benefits

• Work in a dynamic and supportive team environment.
• Opportunities for career advancement.
• Flexible working hours.
• Access to training and development resources.
• Competitive salary and benefits package.