Remote Support Technician

Overview

The Remote Support Technician is responsible for providing superior customer service and technical support to end users, ensuring issues are resolved efficiently and effectively.

In Short

• Provide superior customer service and Tier 1 support to end users.
• Offer troubleshooting and technical support via phone, email, and web-based tools.
• Maintain knowledge and certification on Microsoft, iDirect, and Cisco technologies.
• Work independently and collaboratively with engineers and vendors to resolve issues.
• Strong networking knowledge is essential; CCNA or equivalent is a plus.
• High School diploma with one year of technology-related experience required.
• At least three months of demonstrated customer service experience is necessary.
• Full benefits package including health, dental, vision, and 401k.
• Applications are open to all qualified applicants.

Requirements

• Good communication skills.
• Experience in network troubleshooting.
• Ability to work within designated Service Level Agreements (SLA's).
• Basic knowledge of personal computers, routers, switches, and related networks.

Benefits

• Health insurance.
• Dental insurance.
• Vision insurance.
• 401k plan.