Remote Support Technician

Overview

The Remote Support Technician role involves providing exceptional IT support to restaurants and multi-location businesses, focusing on troubleshooting and resolving technical issues efficiently.

In Short

• Provide support for POS, IT, and Networking issues.
• Handle a high volume of calls and emails daily.
• Diagnose and troubleshoot Point-of-Sale Systems.
• Assist with networking issues, both wired and wireless.
• Communicate effectively with customers regarding ticket progress.
• Improve customer satisfaction and service perception.
• Document processes and tasks accurately.
• Work collaboratively within a team environment.
• Interact with vendors for hardware and software support.
• Learn and uphold company values.

Requirements

• Experience in a Customer Service or Technical Support role.
• Strong troubleshooting and research skills.
• Ability to manage multiple tasks effectively.
• Excellent written and verbal communication skills.
• Adaptability to changing procedures and technology.
• Successful background check and technical interview.
• Must reside and be authorized to work in the U.S.

Benefits

• Opportunity for career advancement.
• Work in a supportive team environment.
• Gain experience with national brands.
• 24/7 helpdesk experience.
• Learn and grow in the IT services field.