Remote Support Technician - Basketball

Overview

Join our team as a Basketball Remote Support Technician, playing a key part in delivering Video Replay systems across elite Basketball competitions on Game Days.

In Short

• Remote setup and monitoring of Hawk-Eye Video Replay Systems on Basketball Match Days.
• Collaborating with onsite operators and broadcast teams.
• Troubleshooting hardware and software issues.
• Logging issues and raising tickets for operational reporting.
• Experience in live IT support processes.
• Hands-on support of software troubleshooting via remote desktop.
• Basic knowledge of LAN network infrastructure.
• Excellent communication skills in English.
• Available majority of Thursdays & Fridays afternoons/evenings.
• Opportunity to expand role outside peak season.

Requirements

• Experience in IT support and ticket resolution.
• Hands-on troubleshooting skills.
• Knowledge of LAN and network hardware.
• Ability to manage multiple tasks.
• Excellent English communication skills.
• Process-driven and thorough approach.
• Availability for specific match days.

Benefits

• Opportunity for growth and development.
• Flexibility with remote work options.
• Potential for additional shifts and responsibilities.