Senior Manager, Revenue Operations - Remote

Overview

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Manager, Revenue Operations - REMOTE. In this vital role, you will play a key part in shaping the customer experience from onboarding through renewal. Your strategies will enhance client retention, deepen engagement, and drive revenue growth within the existing client base. You'll serve as the main point of contact for customer inquiries while acting as a crucial advocate for clients, communicating their feedback to internal teams. This position promises a tremendous opportunity to influence the future of our customer success function and positively impact access to healthcare for many.

In Short

• Cultivate and maintain strong relationships with customers, ensuring their satisfaction with our products and services
• Act as the primary point of contact for customer inquiries and issues, providing timely and effective solutions
• Conduct regular check-ins with customers to assess their needs and identify opportunities for cross-selling and upselling
• Provide training and support to customers on products, ensuring they maximize their ROI
• Execute on and assist in refining processes for customer retention, renewals, and expansion
• Use client feedback to build a comprehensive, data-driven story on customer account health to discover opportunities for growth
• Drive proactive client communication to ensure renewals are won with ease
• Maintain detailed records of client interactions to ensure availability of pertinent information
• Serve as an advocate for the client, amplifying and escalating feedback through the appropriate channels
• Drive the renewal process by managing your pipeline and initiating early client renewal conversations

Requirements

• 3-5+ years of Customer Success experience in a fast-paced SaaS business
• Proficient in navigating multiple systems, including HubSpot, Notion, G-Suite, and Chargebee
• Self-motivated, independent, and adaptable, comfortable with ambiguity and multitasking
• Passionate about customer satisfaction and seamless delivery
• A lifelong learner willing to take initiative and actively pursue answers
• Enthusiastic about helping colleagues and team members succeed
• Ability to effectively self-manage in a remote work culture spanning multiple time zones
• Exceptional ability to identify retention risks and proactively address them
• Excellent communication skills and ability to represent the company in key meetings and events
• A track record of high customer retention and revenue expansion

Benefits

• 100% Silver Plan + Full Medical Coverage
• Dental and Vision Coverage
• 401(k) and Life Insurance
• Access to Primary Care membership
• Unlimited PTO
• Remote-first culture with a supportive team
• MacBook and any other gear you need
• Mentorship opportunities through First Round Capital
• Home office setup stipend
• Competitive equity package