Senior Implementation Manager - Remote

Overview

This position is focused on enhancing post-sales onboarding and customer engagement for Study Design products and services, ensuring a seamless activation process and supporting customers in realizing the value of data and platform capabilities.

In Short

• Partner with clinical, commercial, and product teams to define project scopes and deliverable plans.
• Validate timelines, data inputs, and analytics prior to execution.
• Lead comprehensive customer onboarding processes from planning to product adoption.
• Guide customers on workflow integration and effective use of Study Design solutions.
• Manage multi-workstream projects with detailed project plans and risk assessments.
• Drive data onboarding and ensure the validation of workflow processes.
• Establish governance and tracking methodologies for predictable execution.
• Evaluate change requests and ensure scope integrity with client expectations.
• Facilitate strategic partnerships for AI services and oversee integration activities.
• Support sales processes by providing insights on delivery approaches and timelines.
• Oversee operational initiatives for the Thought Leadership Council, ensuring effective engagement.

Requirements

• Bachelor’s degree in relevant fields such as Healthcare Administration or Business.
• 8+ years of experience in post-sales onboarding and customer engagement.
• 5+ years in strategy consulting, clinical development, or customer management roles.
• Demonstrated knowledge of clinical trial design and protocol complexity.
• Professional experience with analytics, AI concepts, and data platforms like Databricks.
• Proven ability to manage complex customer engagements across various functions.

Benefits

• Competitive salary ranging from $90,000 to $165,000 based on experience.
• Potential eligibility for variable bonuses in addition to base salary.
• Comprehensive health coverage and paid holidays.
• Opportunities for professional development and career growth.
• Inclusive and collaborative work environment fostering respect and diversity.