Intake & Client Experience Specialist - Remote

Overview

We are seeking a professional, empathetic, and detail-oriented Intake & Client Experience Specialist to be the first point of contact for prospective clients, ensuring a smooth onboarding experience and maintaining the firm’s commitment to responsive, client-centered service.

In Short

• Answering phone calls from prospective clients and team members
• Data entry into the system accurately and efficiently
• Communicating effectively with clients and internal team members
• Drafting documents such as engagement letters
• Managing email, scheduling, and client follow-ups
• Ensuring professionalism and confidentiality in all communications
• Using Microsoft products for document creation and management
• Working remotely in a distraction-free environment
• Supporting professional growth in international business law
• Joining a team that values strategic thinking and cultural fluency

Requirements

• 2–3+ years of remote working experience
• Experience in call centers or customer service roles
• Familiarity with working with US companies
• Fluency in spoken and written English
• Experience with e-filing court documents (preferred)
• Proficiency in MS Office Suite
• Self-motivated and detail-oriented
• Strong understanding of legal terminology and procedures

Benefits

• Work from home
• Dynamic work environment
• Professional growth opportunities
• Supportive team culture
• Access to resources for remote work success