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Client Experience Specialist - Remote

Posted Yesterday
Customer Service
Full Time
Worldwide

Overview

The Client Experience Specialist will support franchise owners by building strong relationships, coordinating with internal teams, and helping deliver impactful solutions.

In Short

  • Serve as a trusted point of contact for franchise owners.
  • Champion and coordinate requests with internal teams.
  • Provide responsive, empathetic support to clients.
  • Contribute to training programs and marketing reviews.
  • Deepen knowledge of systems to guide franchisees.

Requirements

  • Strong people and communication skills.
  • Drive to grow professionally and personally.
  • Quick learner and organized.
  • Experience collaborating with cross-functional teams.
  • 4+ years in client service or customer success preferred.

Benefits

  • 100% remote role with a preference for Chicago-area candidates.
  • Collaborative and inclusive culture.
  • Health, dental, and vision insurance + PTO + 401(k) match.
  • Career development and advancement opportunities.
  • A fun team that celebrates success together.

W.H.I

WIN Home Inspection

WIN Home Inspection, founded in 1993, is a pioneering proptech company that is transforming the real estate industry through innovative software platforms and products. With a strong legacy of 30 years, WIN combines the stability and reputation of an established company with the agility and curiosity of a start-up. Recognized as an Entrepreneur 500 company and one of the Fastest Growing Companies, WIN is also celebrated as the Most Innovative Home Services Company. The company fosters a collaborative and inclusive culture that emphasizes personal and professional development, encouraging employees to make an impact and celebrate achievements.

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