Client Success & Operations Coordinator - Remote

Overview

This role involves helping franchise owners thrive by building relationships, coordinating solutions, and collaborating across teams.

In Short

• Serve as a trusted point of contact for franchise owners.
• Champion and coordinate requests with internal teams.
• Provide responsive and empathetic support to clients.
• Contribute to training programs and marketing reviews.
• Deepen knowledge of systems for better guidance.

Requirements

• Strong people and communication skills.
• Natural leader with a drive for professional growth.
• Quick learner, organized, and persistent.
• Experience collaborating with cross-functional teams.
• 4+ years in client service or customer success preferred.

Benefits

• 100% remote role with Chicago-area preference.
• Collaborative and inclusive culture.
• Health, dental, vision insurance + PTO + 401(k) match.
• Career development and advancement opportunities.
• A team that values hard work, fun, and celebrating success.