Client Success & Operations Coordinator - Remote

Overview

The Client Success & Operations Coordinator role focuses on helping franchise owners thrive through relationship building, coordination of solutions, and collaboration across teams.

In Short

• Serve as a trusted point of contact for franchise owners.
• Coordinate requests with internal marketing, training, and operations teams.
• Provide responsive and empathetic support for client needs.
• Contribute to training programs, marketing reviews, and process improvements.
• Deepen knowledge of systems to provide guidance over time.
• Excellent people skills and strong organizational instincts are essential.
• Ability to juggle multiple priorities while maintaining a positive mindset.
• Experience in client service or customer success is preferred.
• Natural leader with a drive for professional and personal growth.
• Quick learner and persistent in getting tasks done.

Requirements

• 4+ years in client service or customer success (preferred but not required).
• Experience collaborating with cross-functional teams (marketing, training, or operations).
• Strong communication skills and empathy.
• Organizational skills and ability to prioritize effectively.
• Friendly demeanor and natural leadership qualities.

Benefits

• 100% remote role with a preference for Chicago-area candidates.
• Collaborative and inclusive culture.
• Health, dental, vision insurance, PTO, and 401(k) match.
• Career development and advancement opportunities.
• A team that values hard work, fun, and celebrating success.