Client Experience Specialist - Remote

Overview

The Client Experience Specialist (CES) plays a key role in onboarding and ensuring the long-term success of Carefeed’s solutions for clients. This role is vital to delivering exceptional client experiences and helping clients realize the full value of Carefeed’s platform.

In Short

• Onboard and train new clients on Carefeed’s solutions.
• Provide ongoing client support and resolve issues.
• Create and customize client communications.
• Digitize and manage client documentation using Adobe and DocuSign.
• Monitor client experience and retention through monthly reports.
• Contribute to client experience best practices.

Requirements

• Bachelor’s Degree in a relevant field.
• 3+ years of experience in client success or customer service.
• Customer-centric and self-motivated individual.
• Tech-savvy and detail-oriented.
• Strong facilitator and communicator.
• Proficient in Microsoft Office and Adobe.
• Adaptable and collaborative in a fast-paced environment.
• Healthcare and SaaS experience preferred.

Benefits

• Be part of a high-growth start-up making a difference.
• Comprehensive medical, dental, and vision plans.
• Company-paid holidays and a 401k plan.
• Opportunities to grow your career as the company scales.