Level 1/2 IT Engineer - Remote

Overview

Join Onsite Helper as a Level 1/2 IT Engineer and be part of a passionate team dedicated to providing top-notch technical support and administration for Google Workspace and Microsoft 365.

In Short

• Provide expert technical support for Google Workspace and Microsoft 365.
• Manage ticket resolution adhering to strict SLAs.
• Maintain and support clients' network infrastructure.
• Review and recommend enhancements for clients' IT landscapes.
• Contribute to internal cloud server infrastructure projects.
• Assist the projects team and collaborate across departments.
• Work remotely from home in a fast-paced environment.

Requirements

• Minimum 3 years of experience in a helpdesk environment.
• Exceptional written and verbal communication skills.
• Strong IT networking skills (TCP/IP, routing, switching).
• Experience with cloud environments like Azure, AWS, or GCP.
• Ability to thrive in a dynamic environment.
• Excellent organizational skills and ability to prioritize tasks.
• IT-related certifications (CCNA, CompTIA A+, Network+) are a bonus.

Benefits

• Competitive salary package of Php30k to Php45k for the first year.
• Eligibility for a staff bonus after one year (A$2k to A$7k).
• Annual employee benefits (A$1k-5k) for technology purchases, health, and upskilling.
• Participation in exciting yearly conferences.
• Career progression plans and training opportunities.