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Level 1/2 IT Engineer - Remote

Posted 3 weeks ago

itGenius

itGenius

DevOps / Sysadmin
Full Time
Worldwide
Php30k - Php45k/month

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Overview

Join Onsite Helper as a Level 1/2 IT Engineer and be part of a passionate team dedicated to providing top-notch technical support and administration for Google Workspace and Microsoft 365.

In Short

  • Provide expert technical support for Google Workspace and Microsoft 365.
  • Manage ticket resolution adhering to strict SLAs.
  • Maintain and support clients' network infrastructure.
  • Review and recommend enhancements for clients' IT landscapes.
  • Contribute to internal cloud server infrastructure projects.
  • Assist the projects team and collaborate across departments.
  • Work remotely from home in a fast-paced environment.

Requirements

  • Minimum 3 years of experience in a helpdesk environment.
  • Exceptional written and verbal communication skills.
  • Strong IT networking skills (TCP/IP, routing, switching).
  • Experience with cloud environments like Azure, AWS, or GCP.
  • Ability to thrive in a dynamic environment.
  • Excellent organizational skills and ability to prioritize tasks.
  • IT-related certifications (CCNA, CompTIA A+, Network+) are a bonus.

Benefits

  • Competitive salary package of Php30k to Php45k for the first year.
  • Eligibility for a staff bonus after one year (A$2k to A$7k).
  • Annual employee benefits (A$1k-5k) for technology purchases, health, and upskilling.
  • Participation in exciting yearly conferences.
  • Career progression plans and training opportunities.

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