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Microsoft Technical Support - Remote

Posted 2 weeks ago
Customer Service
Full Time
Worldwide

Overview

We are a young, energetic, Award winning Cloud Technology Consulting firm in Sydney Australia and and we're seeking for a Microsoft Technical Support. We have been operating in Sydney, Australia for more than 10 years and have a strong industry presence and are looking to work with someone with a strong understanding of Microsoft 365 to provide technical support and assistance to end-users.

In Short

  • Troubleshoot and resolve technical issues related to Microsoft products.
  • Provide timely solutions to end-users and internal IT staff.
  • Document troubleshooting steps and resolutions.
  • Possess knowledge in Microsoft technologies including Windows Server and Active Directory.
  • Stay updated with the latest Microsoft product releases.
  • Provide excellent customer service to end-users.
  • Create and maintain technical documentation.
  • Participate in technical projects as needed.
  • Conduct training sessions for team members.
  • Experience with remote support tools and ticketing systems.

Requirements

  • Bachelor's degree in Computer Science or related field.
  • 3+ years of experience in technical support for Microsoft products.
  • Strong technical skills in Azure and Active Directory.
  • Excellent problem-solving abilities.
  • Strong written and verbal communication skills.
  • Ability to work independently and as part of a team.

Benefits

  • Paid Leaves after Regularization.
  • Paid Holidays.
  • Company Conferences (All Expenses Paid).
  • Team and Individual Incentives.
  • Opportunities for promotion.
  • Paid training.
  • Work from home.

itGenius

itGenius

itGenius is a dynamic and innovative company focused on optimizing financial processes and providing expert financial guidance. With a strong emphasis on leadership and team management, itGenius fosters a collaborative work environment where finance professionals can thrive. The company is dedicated to continuous improvement and the implementation of new financial technologies to enhance operational efficiency. ItGenius values strong communication and collaboration across departments, ensuring that complex financial information is conveyed clearly to all stakeholders. The company offers a range of employee benefits, including paid leaves, opportunities for promotion, and a supportive work culture that encourages professional development.

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