Microsoft Technical Support - Remote

Overview

We are a young, energetic, Award winning Cloud Technology Consulting firm in Sydney Australia and and we're seeking for a Microsoft Technical Support. We have been operating in Sydney, Australia for more than 10 years and have a strong industry presence and are looking to work with someone with a strong understanding of Microsoft 365 to provide technical support and assistance to end-users.

In Short

• Troubleshoot and resolve technical issues related to Microsoft products.
• Provide timely solutions to end-users and internal IT staff.
• Document troubleshooting steps and resolutions.
• Possess knowledge in Microsoft technologies including Windows Server and Active Directory.
• Stay updated with the latest Microsoft product releases.
• Provide excellent customer service to end-users.
• Create and maintain technical documentation.
• Participate in technical projects as needed.
• Conduct training sessions for team members.
• Experience with remote support tools and ticketing systems.

Requirements

• Bachelor's degree in Computer Science or related field.
• 3+ years of experience in technical support for Microsoft products.
• Strong technical skills in Azure and Active Directory.
• Excellent problem-solving abilities.
• Strong written and verbal communication skills.
• Ability to work independently and as part of a team.

Benefits

• Paid Leaves after Regularization.
• Paid Holidays.
• Company Conferences (All Expenses Paid).
• Team and Individual Incentives.
• Opportunities for promotion.
• Paid training.
• Work from home.