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Microsoft 365 Technical Support Operations Lead - Remote

Posted 48 weeks ago
Customer Service
Full Time
Worldwide

Overview

Upwork, in collaboration with a leading American multinational technology company, is looking for English-speaking Microsoft 365 Operations Lead. Join the client on a mission to redefine excellence in technical support and advisory services for Microsoft 365 commercial customers worldwide.

In Short

  • Oversee the performance of Team Leaders, ensuring alignment with organizational goals.
  • Drive the strategy for product-led growth across all technical support and advisory services.
  • Foster a culture of innovation, flexibility, and continuous learning.
  • Champion diversity and inclusion at all levels.
  • Lead cross-functional collaboration to drive continuous improvement.
  • Implement and monitor outcome-based performance metrics.
  • Engage in high-level strategic planning with senior management.
  • Maintain a proactive approach to problem-solving.

Requirements

  • Proven experience in operational leadership.
  • Good understanding of Microsoft 365 technologies.
  • Exceptional leadership skills.
  • Strong analytical and strategic thinking skills.
  • Excellent communication and collaboration abilities.
  • Adaptability and resilience in a dynamic environment.

Benefits

  • Opportunity to lead within a global, dynamic environment.
  • Pivotal role with potential impact on clients' success.
  • Competitive compensation package and comprehensive benefits.
  • Opportunities for professional growth and personal development.
Upwork logo

Upwork

Upwork is a leading online platform that connects freelancers with clients seeking various services. The company collaborates with enterprise clients to support projects such as AI Large Language Model (LLM) training, focusing on tasks that include prompt writing, translation, data annotation, and content creation. Upwork emphasizes the importance of high-quality work and offers remote opportunities for skilled professionals, particularly those with native language proficiency and advanced degrees.

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