Microsoft 365 Technical Support Operations Lead - Remote

Overview

Upwork, in collaboration with a leading American multinational technology company, is looking for English-speaking Microsoft 365 Operations Lead. Join the client on a mission to redefine excellence in technical support and advisory services for Microsoft 365 commercial customers worldwide.

In Short

• Oversee the performance of Team Leaders, ensuring alignment with organizational goals.
• Drive the strategy for product-led growth across all technical support and advisory services.
• Foster a culture of innovation, flexibility, and continuous learning.
• Champion diversity and inclusion at all levels.
• Lead cross-functional collaboration to drive continuous improvement.
• Implement and monitor outcome-based performance metrics.
• Engage in high-level strategic planning with senior management.
• Maintain a proactive approach to problem-solving.

Requirements

• Proven experience in operational leadership.
• Good understanding of Microsoft 365 technologies.
• Exceptional leadership skills.
• Strong analytical and strategic thinking skills.
• Excellent communication and collaboration abilities.
• Adaptability and resilience in a dynamic environment.

Benefits

• Opportunity to lead within a global, dynamic environment.
• Pivotal role with potential impact on clients' success.
• Competitive compensation package and comprehensive benefits.
• Opportunities for professional growth and personal development.