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Operations Support Team Lead - Remote

Posted 1 week ago
Customer Service
Full Time
Worldwide

Overview

As an Operations Support Team Lead at PayFuture, you will play a critical role in managing the Operations Support team, ensuring top-notch service delivery and client satisfaction. You will lead and mentor a team of Operations Support Associates while also overseeing day-to-day operations, implementing processes, and enhancing team performance.

In Short

  • Manage the Operations Support team
  • Ensure high-quality service delivery
  • Oversee daily operations
  • Implement effective processes
  • Enhance team performance
  • Lead and mentor team members
  • Focus on client satisfaction
  • Collaborate with other departments
  • Analyze performance metrics
  • Develop training programs

Requirements

  • Proven experience in operations management
  • Strong leadership skills
  • Excellent communication abilities
  • Ability to implement processes effectively
  • Experience in client-facing roles
  • Analytical mindset
  • Ability to work in a fast-paced environment
  • Team-oriented attitude
  • Proficiency in performance metrics analysis
  • Experience in training and mentoring

Benefits

  • Competitive salary
  • Remote work flexibility
  • Career development opportunities
  • Supportive team environment
  • Health and wellness programs
  • Performance bonuses
  • Access to training resources
  • Work-life balance initiatives
  • Employee recognition programs
  • Networking opportunities
Payfuture logo

Payfuture

Payfuture is a dynamic company focused on providing innovative payment-processing solutions. With a commitment to enhancing client experiences, Payfuture specializes in onboarding new merchants, resellers, and aggregators, ensuring they can quickly and efficiently utilize their services. The company values customer success and aims to deliver a seamless transition for clients into the digital payment landscape.

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