Field Service Manager - Remote

Overview

The Field Service Manager is responsible for ensuring exceptional service delivery through effective team leadership and coordination of service-related activities within their region.

In Short

• Lead and manage field-based teams to deliver exceptional customer service.
• Coach and develop employees to maximize their potential.
• Utilize data and metrics to track team performance and business health.
• Ensure adherence to service contract obligations and quality standards.
• Foster collaboration with internal and external partners.
• Travel 50% of the time to engage with customers and team members.
• Monitor resource use and recommend adjustments for efficiency.
• Provide escalation support for key customer issues.
• Engage in process improvement projects with senior leadership.
• Maintain strong communication with management regarding team performance.

Requirements

• 5 years of hands-on field experience as a field service representative.
• Bachelor’s Degree preferred in mechanical, biomedical, or electronics engineering.
• 3 years of management experience in the medical industry preferred.
• Strong communication, leadership, and negotiation skills.
• Ability to multitask and manage competing priorities effectively.
• Familiarity with hospital operating room protocols is a plus.
• Proficient in standard software applications.
• Highly ethical and energetic with a desire to help customers.
• Strong attention to detail and sense of ownership.
• Excellent written and verbal communication skills.

Benefits

• Market-competitive compensation packages.
• Opportunities for long-term growth and development.
• Inclusive and diverse work culture.
• Strong focus on team collaboration and support.
• Commitment to employee well-being and ethical practices.