Field Service Manager - Remote

Overview

The Field Service Manager at PerkinElmer is responsible for leading customer operations, managing service delivery, and driving business growth while maintaining strong customer relationships.

In Short

• Lead partnerships with customer operations to meet contractual obligations.
• Understand customer service needs and drive custom sales solutions.
• Manage profitable business growth of service plans.
• Identify market opportunities for growth.
• Promote teamwork within service and sales organizations.
• Recruit and retain top talent.
• Coach and motivate team members.
• Manage performance issues and drive succession planning.
• Maintain compliance in health and safety regulations.
• Work in laboratory environments requiring personal protective equipment.

Requirements

• Bachelor’s degree in business administration or equivalent experience.
• 6 years of related experience in field service management.
• Ability and willingness to travel.
• Valid driver's license.
• Proficient in Microsoft Office Suite.
• Ability to interpret business reports.
• Familiarity with ServiceMax, SAP, and PowerBI.
• Project management and presentation skills.
• Outstanding interpersonal and communication skills.
• Technical critical thinking skills.

Benefits

• Competitive salary range of $106,080 to $125,000.
• Opportunities for professional development and training.
• Inclusive and diverse work environment.
• Support for health and safety compliance.
• Work with a dedicated team making a difference in the world.