Service Manager - Remote

Overview

Join Tietoevry as a Service Manager and help shape how we deliver and improve IT services supporting modern software development.

In Short

• Oversee end-to-end delivery of IT services with SLA compliance.
• Serve as a key contact for customers and service stakeholders.
• Identify opportunities for service expansion and consultancy.
• Track service performance and recommend improvements.
• Coordinate with product and technical leads for service delivery.
• Manage incident and change management processes.
• Drive service improvements based on user input and metrics.
• Promote Agile and DevOps best practices.
• Contribute to compliance with internal governance and standards.
• Participate in planning for upgrades and infrastructure enhancements.

Requirements

• 5+ years of experience in service management or IT operations.
• Strong coordination and stakeholder management skills.
• Understanding of ITIL principles and service lifecycle.
• Experience with feedback loops and service improvement initiatives.
• Solid English communication skills.

Benefits

• Be part of a collaborative and forward-thinking team.
• Contribute to services that support engineering teams at scale.
• Help shape service delivery models and operational standards.
• Work in a flexible and dynamic environment valuing innovation.