General Manager, Growth Accounts EMEA - OneSource - Remote

Overview

The General Manager EMEA will be accountable for the leadership, commercial strategy, delivery performance, and overall governance for several assigned PerkinElmer OneSource programs within the assigned region.

In Short

• Lead the regional team to build a plan to land new clients and develop existing ones.
• Ensure operational performance metrics are met per customer agreements.
• Establish and maintain a strong governance program with the customer.
• Forecast revenue and margin, delivering financial commitments against targets.
• Define and lead execution of account growth and margin expansion actions.
• Leverage service delivery and customer care best practices.
• Analyze customer account data to identify process gaps.
• Develop and execute strategy for onboarding new personnel.
• Drive collaboration across the OneSource business team.
• Participate in business level projects as part of the OneSource leadership team.

Requirements

• B.S. or B.A. in business management, finance, communications, or equivalent required.
• Minimum 15 years professional experience, with 10+ years in functional business operations.
• Experience in field service and/or service operational management preferred.
• Strong interpersonal and leadership skills.
• Understanding of customer care support processes and performance metrics.
• Excellent communication, presentation, and influencing skills.
• Strong analytical and problem-solving skills.
• Track record of leadership in a matrix environment.

Benefits

• Opportunity to lead a global team and make a significant impact.
• Competitive salary and benefits package.
• Global travel opportunities to customer locations and conferences.
• Supportive and inclusive company culture.
• Opportunity for professional development and career growth.