Account Growth Manager - Remote

Overview

Documo is on a mission to help businesses digitize their document workflow. We're a fast-growing B2B SaaS company that places a high value on culture and delighting our customers. We build document software solutions that help businesses streamline document processes, which makes working with documents easy, more secure, and friendly towards our planet. We believe the way to do this is to build amazing products, coupled with our passion for customer success, our meticulous attention to design and user experience. In order to do those things, we must add and invest in amazing talent!

In Short

• Account Management role focused on customer satisfaction and retention.
• Responsible for nurturing customer relationships and identifying sales opportunities.
• Develop and execute account strategies based on client needs.
• Create account development strategies aligned with company growth objectives.
• Build long-lasting relationships and ensure excellent customer service.
• Drive revenue growth through upselling and cross-selling.
• Collaborate with sales teams to negotiate contracts and expand business.
• Stay informed about industry trends and maintain knowledge of competitors.
• Proven track record of meeting quotas and positive customer feedback required.
• Experience with Salesforce and Jira preferred.

Requirements

• At least 3 years of Account Management or inside sales experience.
• Proficiency with Salesforce and Jira.
• Understanding of the healthcare industry and telecom knowledge is a plus.
• Technical experience with customer API integrations is a bonus.

Benefits

• Competitive benefits including medical, dental, vision, and 401k.
• Annual performance reviews with merit increases.
• Annual company trips.
• Equity in the company.
• Work from wherever makes you happy.
• Supportive and inclusive company culture.