Growth Account Manager - Remote

Overview

Pendo is seeking a hardworking, driven, and dynamic individual to join our Account Management team. At Pendo, renewals are at the heart of our success as a company, and as a Growth Account Manager, you will be an integral part of driving performance in our company’s core business strategy by focusing on renewing our relationships with customers and ensuring they have the subscription they need to achieve positive business outcomes.

In Short

• Develop deep expertise and understanding of Pendo’s products, GTM strategy, and standards for pricing and negotiating renewals and expansion.
• Research customer contracts and purchasing history to build timely and accurate quotes for renewals.
• Manage your opportunity pipeline, providing accurate forecasts to management.
• Consistent weekly pipeline generation within your book of business.
• Attain quarterly targets for bookings and renewals.
• Increase penetration in your book of business through existing and new offers.
• Participate in account reviews and planning.
• Manage the transaction process from quote through PO.
• Handle billing disputes and questions.
• Work cross-functionally to develop renewal and expansion strategy.

Requirements

• 5+ years experience in a Renewal Specialist position or related function.
• Technology sales experience in a subscription model environment.
• Excellent interpersonal skills with the ability to handle conflict.
• Competency with sales pipeline management and CRM tools.
• Strong negotiation skills.
• Ability to discuss and close multi-year deals.
• Excellent executive level communication and presentation skills.
• Bachelor’s degree or equivalent work experience.

Benefits

• Competitive salary and benefits.
• Opportunity to work in a dynamic and passionate culture.
• Experience in a diverse set of technologies and clients.
• Real impact on Pendo's future.