Head of Center of Excellence (CoE): In-App & Email Engagement - Remote

Overview

We are seeking a strategic and execution-driven leader to build and run our Center of Excellence (CoE) for in-app and out-of-app user engagement. This role will define the strategy and standards for using Pendo Guides and Orchestrate to deliver consistent, relevant user communications that drive adoption, retention, and cross-sell.

In Short

• Define and drive overall CoE strategy and success metrics.
• Develop and maintain best practices for creating Guides and Orchestrate journeys.
• Own the content review and approval process for communications.
• Maintain internal user segments for targeted communications.
• Serve as the final approver for all Pendo-led communications.
• Create and edit Pendo guides.
• Maintain operational oversight for internal communications.
• Partner with teams to support lifecycle and adoption campaigns.

Requirements

• Proven ability to lead cross-functional initiatives.
• Exceptional collaboration and communication skills.
• Confident decision-maker navigating complex priorities.
• Demonstrated leadership and ability to influence across teams.

Benefits

• Competitive salary based on experience and qualifications.
• Opportunity to work in a fast-growing startup environment.
• Access to diverse technologies and clients.
• Dynamic and passionate company culture.