Field Service Manager - Remote

Overview

The Field Service Manager role encompasses transformational leadership, exceptional execution skills, innovative thinking, laser focus on delivering exceptional customer experience and consistently driving cost efficiencies and revenue growth.

In Short

• Monitor and analyze customer satisfaction levels.
• Ensure compliance with service performance goals.
• Mentor and lead direct reports for optimal performance.
• Ensure technicians are trained and proficient.
• Maintain customer satisfaction for service solutions.
• Control expenses within district budgets.
• Promote career development and diversity.
• Manage team recognition for outstanding contributions.
• Ensure compliance with HR policies and laws.
• Travel up to 40% within the district.

Requirements

• 5+ years of operations managerial experience.
• Experience managing a remote workforce.
• Excellent customer communication skills.
• Strong analytical and problem-solving skills.
• Good planning and organizational skills.
• Knowledge of field service and business development strategies.
• Proficiency in Microsoft Office suite.
• Ability to communicate effectively (oral/written).
• Solid performance history in leadership and management.

Benefits

• Remote work flexibility.
• Career development opportunities.
• Diverse and inclusive workplace culture.
• Recognition programs for outstanding contributions.