Field Service Manager - Remote

Overview

The Field Service Manager role encompasses transformational leadership, exceptional execution skills, innovative thinking, laser focus on delivering exceptional customer experience and consistently driving cost efficiencies and revenue growth. Key responsibilities include maintaining and/or exceeding current levels of service/implementation business performance and customer satisfaction. Candidates must be located in the Northeast sector of the United States for this Remote opportunity.

In Short

• Monitor and analyze customer satisfaction levels.
• Review service/implementation business performance and ensure compliance.
• Achieve district service and professional service quality goals.
• Mentor and lead direct reports for optimal performance.
• Ensure technician training and proficiency.
• Maintain customer satisfaction for service solutions.
• Ensure compliance with corporate policies.
• Manage district budget and expenses.
• Promote career development and diversity.
• Recognize team contributions and comply with HR policies.

Requirements

• 5+ years of operations managerial experience.
• Experience with MS Office and service ticket tracking.
• Experience managing a remote workforce.
• Four or more years of accounting experience.

Benefits

• Competitive salary range based on experience.
• Remote work flexibility.
• Professional development opportunities.
• Supportive team environment.