Field Service Manager - Remote

Overview

The Field Service Manager role encompasses transformational leadership, exceptional execution skills, innovative thinking, laser focus on delivering exceptional customer experience and consistently driving cost efficiencies and revenue growth. Key responsibilities include maintaining and/or exceeding current levels of service/implementation business performance and customer satisfaction.

In Short

• Monitor and analyze customer satisfaction levels.
• Review and analyze service performance against established goals.
• Assure achievement of technical performance and quality goals.
• Mentor and lead direct reports for optimal performance.
• Ensure technician capabilities meet customer needs.
• Maintain compliance with corporate policies and procedures.
• Control expenses within district budgets.
• Promote career development and diversity in the workplace.
• Manage team member recognition for outstanding contributions.
• Ensure compliance with HR policies and laws.

Requirements

• 5+ years of operations managerial experience.
• Experience with MS Office and service ticket tracking solutions.
• Experience managing a remote workforce.
• Four or more years of accounting experience.
• Knowledge of company products and service offerings.

Benefits

• Competitive salary range of $83.5K to $103K based on experience.
• Opportunity for career advancement.
• Flexible work environment with remote capabilities.
• Support for continuous learning and development.
• Encouragement of diversity and inclusion in the workplace.