Field Service Staff Manager - Remote

Overview

The Field Service Staff Manager will oversee the management of Field Services staff in the NY, NJ, and MA territories, ensuring high-quality service and customer satisfaction while maintaining safety and compliance standards.

In Short

• Manage Field Service Technicians and Work Preparators in NY/NJ and MA.
• Ensure quality execution of customer contractual obligations.
• Collaborate in strategic planning for the service region.
• Ensure compliance with safety guidelines.
• Support Service Sales Manager by developing standardized processes.
• Collect feedback to improve service reputation.
• Work closely with Service Area Managers for customer satisfaction.
• Optimize service call costs and fulfill service contracts.
• Handle escalations of complex technical issues.
• Review technician time cards and ensure timely job closures.

Requirements

• Experience in electrical and/or mechanical fields, preferably in energy sector.
• Completed technical or electrical vocational training.
• Excellent communication skills in English.
• High flexibility and resilience.
• Ability to motivate employees.
• Process analysis and optimization skills.
• Customer orientation and problem-solving skills.
• Proficient in Oracle and Microsoft applications.
• Willingness to travel.

Benefits

• Opportunity to work remotely.
• Engage in innovative solution development.
• Be part of a team with over 50 years of experience.
• Work in a company known for excellent customer service.