Group Manager (Field Services) - Remote

Overview

The Group Manager (Field Services) will be responsible for managing the field service department for Syntegon Technology, a leading supplier of manufacturing and packaging machinery for pharmaceuticals and food.

In Short

• Manage the field service department for Syntegon's products.
• Control and lead the field service business to enhance customer loyalty.
• Expand local field service operations to increase orders.
• Maintain high utilization rates for local field service technicians.
• Manage technical skills and team qualifications to meet customer needs.
• Enhance customer satisfaction through effective consulting and timely project closure.

Requirements

• Bachelor's degree in engineering (mechanical, electrical, etc.) or equivalent.
• Over 5 years of management experience in field service/maintenance.
• Knowledge and practical experience in engineering related to machinery assembly and installation.
• Multiple years of experience executing customer projects and field services.
• TOEIC score of 600 or higher (experience using English in business).
• Willingness to travel domestically for customer site visits.

Benefits

• Annual salary review.
• Biannual bonuses (summer and winter).
• Performance bonuses based on achieving company goals.
• Comprehensive social insurance.
• Full transportation cost coverage.
• Retirement benefits.
• Support for self-improvement programs (English training, TOEIC exam fees).