Field Service Manager - 2nd Shift - Remote

Overview

The Field Service Manager is responsible for ensuring exceptional service delivery to customers through effective team leadership and coordination of service-related activities.

In Short

• Lead and manage field-based teams to deliver exceptional service.
• Coach and develop employees to enhance their skills and performance.
• Foster a collaborative and trusting team environment.
• Utilize data to track performance and improve service delivery.
• Ensure compliance with service contract obligations.
• Resolve key account/customer issues effectively.
• Monitor resource use and recommend improvements.
• Communicate performance metrics to management.
• Work with cross-functional teams to meet customer expectations.
• Travel 50% - 75% as required for the role.

Requirements

• Bachelor’s Degree in engineering or equivalent preferred.
• 5 years of field service experience required.
• 3 years of managerial experience in the medical industry preferred.
• Familiarity with hospital protocols and terminology is a plus.
• Strong communication and leadership skills.
• Ability to multitask and manage competing priorities.
• Excellent written and verbal communication skills.
• Strong attention to detail and initiative.
• Proficient in standard software applications.

Benefits

• Market-competitive compensation packages.
• Opportunities for professional growth and development.
• Inclusive and diverse work culture.
• Supportive team environment.
• Commitment to employee well-being.