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Solutions Engineering Leader - Remote

Posted 6 weeks ago
Sales / Business
Full Time
Worldwide

Overview

Intercom is on a mission to help our customers provide incredible customer experiences online. We enable businesses to provide instant and exceptional service to their customers while maximizing the productivity, efficiency and performance of their support teams—all through our single seamless platform.

Intercom is leading the market in AI customer service with Fin by Intercom, the most powerful AI customer service agent available, and Helpdesk by Intercom, a fully featured AI enhanced helpdesk for human support.

Today, more than 25,000 businesses use Intercom’s platform to send millions of messages to millions of customers each month. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

Join us to help define and lead the AI revolution for customer service.

In Short

  • Oversee the technical aspects of the sales process.
  • Lead and manage the Sales Engineering team.
  • Act as a trusted advisor for key customers.
  • Champion the use of AI technologies across industries.
  • Collaborate with various teams to drive success.
  • Develop and execute growth plans aligned with AI vision.
  • Ensure team efficiency in the sales process.
  • Promote a culture focused on customer satisfaction.

Requirements

  • 8+ years of pre-sales experience.
  • 2+ years of experience leading technical pre-sales teams.
  • High energy and self-starter attitude.
  • Humble attitude with a passion to help others.
  • Track record of delivering revenue numbers.
  • Ability to explain technological and business concepts.
  • Able to travel internationally.
  • Excellent communication and presentation skills.

Benefits

  • Competitive salary and equity in a fast-growing start-up.
  • Free lunch and snacks.
  • Regular compensation reviews.
  • Pension scheme with matching.
  • Comprehensive health and dental insurance.
  • Flexible paid time off policy.
  • Paid maternity and paternity leave.
  • Cycle-to-Work Scheme.
  • Standard MacBooks provided.
Intercom logo

Intercom

Intercom is a fast-growing technology company that specializes in providing customer communication solutions through its innovative SaaS platform. The company focuses on enhancing customer engagement and support by offering a range of tools that facilitate seamless interactions between businesses and their customers. With a commitment to high standards and a dynamic work environment, Intercom values collaboration across various teams and encourages its employees to adapt and thrive in a rapidly changing landscape. The company is dedicated to fostering a supportive workplace culture, offering competitive benefits, and prioritizing employee well-being.

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