Senior Account Manager - Professional Liability - Remote

Overview

The Senior Account Manager will oversee a designated book of business in the Professional Liability sector, focusing on account retention and new business support while ensuring exceptional service and technical competence.

In Short

• Manage an assigned book of business to ensure account retention.
• Coordinate administrative and customer service activities.
• Serve as a subject matter expert for the account management team.
• Handle customer service requests and policy administration.
• Conduct client research and prepare submissions for renewals.
• Monitor accounts receivable and collect outstanding balances.
• Maintain agency management systems for data accuracy.
• Deliver excellent service and anticipate customer needs.
• Stay updated on company policies and procedures.
• Seek best practices for continuous improvement.

Requirements

• 5+ years of account management experience or 7+ years in the insurance industry.
• Thorough knowledge of insurance brokerage.
• Active Property & Casualty licensing required; CIC preferred.
• Strong analytical and problem-solving skills.
• Exceptional customer service and communication skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma or equivalent.

Benefits

• Competitive salary and bonus potential.
• Company-paid health insurance.
• Paid holidays, vacations, and sick time.
• 401K with employer match.
• Employee stock plan participation.
• Professional growth opportunities.
• Respectful work culture.
• Supportive teammates.
• Work/family life balance.
• Community service commitment.