Professional Services Account Manager - Remote

Overview

Are you driven by innovation and looking to thrive in a fast-paced, growing environment? Join us at Calabrio and be part of our dynamic team! Help us in reshaping the landscape of customer experience – where every interaction becomes an opportunity, and every insight drives meaningful change.

In Short

• Conduct discovery meetings with customers and partners to define the scope of professional services engagements.
• Develop detailed statements of work (SOWs) for services.
• Identify and quote appropriate professional services SKUs.
• Lead the end-to-end sales process for professional services.
• Proactively identify opportunities for account growth.
• Manage and prioritize services pricing requests within Salesforce.
• Act as the primary point of contact for client services sales.
• Provide insights into services solutions to enhance customer experience.

Requirements

• Exceptional communication, presentation, and negotiation skills.
• Strong business acumen and understanding of professional services sales cycles.
• Ability to work independently and collaboratively.
• Proficient in CRM software (Salesforce, HubSpot, etc.).
• Understanding of professional services lifecycle and pricing methodologies.
• Excellent project management and organizational skills.
• Strong communication and interpersonal skills.

Benefits

• Be part of a dynamic and innovative team.
• Opportunity to reshape customer experience.
• Work in a fast-paced and growing environment.
• Engage with cutting-edge technology in customer experience intelligence.