Professional Services Technical Account Manager - Remote

Overview

The Professional Services Technical Account Manager (TAM) plays a pivotal role in accelerating the time to value for Pendo users in the ANZ region. This hybrid role combines onboarding expertise with long-term account management to deliver exceptional customer outcomes. You will work closely with customers to ensure a smooth and successful implementation of Pendo, while also serving as a strategic partner for ongoing technical guidance and business optimization. By collaborating with CSMs, TAMs, ADs, and other internal teams, you will help customers achieve their business objectives and maximize their return on investment (ROI) with Pendo.

In Short

• Collaborate with Pendo customers to accelerate their onboarding process.
• Ensure successful implementation of Pendo products.
• Share best practices on product usage analytics and in-app guidance.
• Own a book of business for customers in the ANZ region.
• Develop and maintain strong customer relationships.
• Provide proactive and strategic technical guidance to customers.
• Stay current with all Pendo product releases.
• Build and maintain strong internal relationships with cross-functional teams.
• Advocate for customer needs and ensure product feedback is communicated.

Requirements

• 5+ years of experience in technology implementation or technical consulting.
• 4+ years in a customer-facing technical role, ideally with a SaaS B2B company.
• Demonstrated ability to manage customer relationships independently.
• Proven ability to learn technical concepts and translate them into business solutions.
• Experience working with Enterprise-level customers.
• Must be eligible to work in Australia without employer sponsorship.

Benefits

• Opportunity to work in a fast-growing startup environment.
• Gain experience in a diverse set of technologies and clients.
• Impact Pendo's future and contribute to its mission.
• Dynamic and fun company culture.
• Equal opportunity employer with a commitment to diversity.