Technical Account Manager - SOC Services - Remote

Overview

Binary Defense is seeking a talented Technical Account Manager (TAM) who will act as a liaison between the customer and BD’s internal teams, providing technical expertise and recommendations to enhance customer experience.

In Short

• Lead multiple customer initiatives for continuous service improvement.
• Develop relationships with technical/key stakeholders.
• Participate in QBRs and annual initiative reviews.
• Create detailed reports and deliver presentations on security posture.
• Advocate for customer needs and increase usage of features.
• Identify issues in product/service functionality.
• Assist in SOC reporting and client requests.
• Serve as an escalation point for client incidents.
• Keep clients informed of security trends and best practices.
• Collaborate with internal teams to resolve issues.

Requirements

• Strong technical background in cybersecurity.
• 2-3 years’ experience in a client-facing role.
• Strong communication and interpersonal skills.
• Experience in a high growth organization.
• Ability to multitask and prioritize effectively.
• Professional certification in cybersecurity is a plus.

Benefits

• Competitive medical, dental, and vision coverage.
• 401k match which vests every payroll.
• Flexible and remote-friendly work environment.
• Training opportunities to expand skill set.