Tech Manager, Professional Services, Actimize - Remote

Overview

The role of a Tech Manager is to ensure the consistent and successful delivery of software product that meets functional and technical quality objectives. The Manager accomplishes this by employing their project management skills, understanding of technology and software engineering, and people leadership.

In Short

• Responsible for custom developments delivery across regions for Actimize deployed customers.
• Responsible for Key delivery KPIs: Customer satisfaction, Maintaining Margins & Project profitability.
• Handles customer escalation and provides corrective actions plan.
• Maintain contact and communication with all team members to ensure on time & under budget completion of post deployment Custom development & Service request.
• Accountable for managing the overall delivery of Customer critical programs.
• Identify project priority conflicts and report any issues affecting overall project delivery.
• Coordinate with various groups in Actimize across locations to ensure success of the Program.
• Work as a key interface point for business stakeholders and project teams.
• Communicate program status to stakeholders and executives.
• Plan for project contingencies and anticipate variations that may affect resources.

Requirements

• Bachelor’s Degree in Computer Science or related field or equivalent work experience required.
• 11 to 17 years experience in technical program management in Banking and financial world.
• Excellent customer service and people skills.
• Experience with Onsite and offshore delivery model is must.
• Excellent problem solving skills.
• Ability to meet deadlines.
• Effectively communicate with interpersonal skills.
• Ability to manage multiple projects at one time.
• Ability to work with and to interpret technical information to non-technical individuals.
• Experience working with Waterfall/Agile methodologies.

Benefits

• Join an ever-growing, market disrupting, global company.
• Work in a fast-paced, collaborative, and creative environment.
• Endless internal career opportunities across multiple roles, disciplines, domains, and locations.
• Flexible working model with 2 days in the office and 3 days remote.