Account Technical Services Professional - Remote

Overview

As an Account Technical Services Professional at Kyndryl, you will play a crucial role in the seamless operation of critical IT systems, ensuring customer IT environments meet their business needs and transforming the way businesses thrive in the digital age.

In Short

• Key role in the operation of critical IT systems.
• Orchestrate system setup and installation.
• Troubleshoot and resolve technical issues.
• Respond to tickets and meet SLAs.
• Diagnose issues and offer technical solutions.
• Mentor and assist team members.
• Collaborate with customers and technical teams.
• Drive personal and professional development.
• Focus on customer success.
• Work in an inclusive environment.

Requirements

• 3+ years of technical knowledge in the service domain.
• 5+ years of experience in IT support.
• Experience in a customer-facing environment.
• Effective problem-solving skills.
• Bachelor’s degree in Computer Science or related field preferred.

Benefits

• Access to state-of-the-art resources.
• Employee learning programs for certifications.
• Support for well-being and family moments.
• Opportunity to volunteer and give back.
• Investment in personal success and growth.