Account Manager - Habitational - Remote

Overview

The Account Manager will manage an assigned book of business, ensuring account retention and supporting new business while coordinating administrative and customer service activities.

In Short

• Manage an assigned book of business.
• Ensure account retention and support new business.
• Coordinate day-to-day administrative and customer service activities.
• Handle customer service requests, policy administration, and claims.
• Manage policy expirations and renewals.
• Conduct client research and prepare submissions.
• Monitor accounts receivable and collect outstanding balances.
• Maintain agency management systems and data accuracy.
• Deliver excellent service and respond quickly to requests.
• Champion IOA values and demonstrate leadership.

Requirements

• 3+ years of account management experience.
• 5+ years in the insurance industry preferred.
• Active Property & Casualty licensing required.
• Strong analytical and problem-solving skills.
• Exceptional customer service and communication skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma or equivalent.

Benefits

• Competitive salaries and bonus potential.
• Company-paid health insurance.
• Paid holidays, vacations, and sick time.
• 401K with employer match.
• Professional growth and career progression opportunities.
• Respectful culture and work/family life balance.
• Community service commitment.
• Supportive teammates and rewarding work environment.