Associate Customer Success Manager, K12 - Remote

Overview

Instructure is seeking an experienced Customer Success Manager to support K-12 customers, focusing on account retention and growth while delivering exceptional service.

In Short

• Manage renewals and capture leads for account growth.
• Travel to meet customers onsite (30% to 40% travel required).
• Act as a liaison between customers and Instructure.
• Provide exceptional member experiences through various communication channels.
• Develop strategies to build relationships within member organizations.
• Deliver dynamic presentations and communicate effectively.
• Master Parchment’s products to solve customer business problems.
• Manage renewal and expansion opportunities for 100-500 accounts.
• Meet revenue and customer satisfaction goals.
• Work cross-functionally with team members.

Requirements

• Bachelor's Degree with 2+ years of related experience.
• Ability to manage expectations and prioritize tasks.
• Passion for the education industry.
• Excellent written and verbal communication skills.
• Strong presentation and public speaking abilities.
• Proficiency in MS Office and Salesforce.com.
• Experience managing 100-500 member accounts with a business value of $500,000 to $2M.
• Consistent achievement of quarterly/annual goals.

Benefits

• Competitive salary and 401k.
• Medical, dental, disability, and life insurance.
• HSA program, vision, voluntary life, and AD&D.
• Tuition reimbursement.
• Paid time off, 11 paid holidays, and flexible work schedules.
• LifeStyle Spending Account.