Associate Customer Success Manager, APAC - Remote

Overview

The Associate Customer Success Manager, APAC will focus on proactively consulting with customers to achieve their goals and realize value from Parchment’s solutions.

In Short

• Achieve revenue targets and generate new business.
• Advocate for Parchment to improve solution adoption.
• Educate customers on effective utilization of solutions.
• Maintain deep understanding of product solutions.
• Update customers on features and changes.
• Develop customer account plans to enhance satisfaction.
• Cultivate exceptional customer experience through engagement.
• Provide continuous customer feedback and insights.
• Work with marketing on case studies and onboarding resources.
• Facilitate consultation and workshop sessions.

Requirements

• Bachelor’s Degree or equivalent experience.
• 2+ years experience in SaaS or similar technology solutions.
• 2+ years experience in customer facing roles.
• 1+ years experience in the education sector.
• Fluent in English and preferably good Japanese.
• Proven experience in managing customer relationships.
• Highly motivated and customer-focused mentality.
• Proficiency in data analysis.
• Strong stakeholder management skills.
• Knowledge of Salesforce is highly favorable.

Benefits

• Opportunity to make a significant impact in EdTech.
• Work with a strong regional customer base.
• Engage with innovative technology solutions.
• Collaborate with a passionate team.
• Continuous learning and development opportunities.