Academic Partner Success Manager - Remote

Overview

InStride is dedicated to empowering individuals and organizations through education by partnering with leading employers to provide access to top-tier programs.

In Short

• Manage and grow a portfolio of academic partnerships.
• Monitor performance and implement initiatives to improve results.
• Collaborate cross-functionally to execute partner initiatives.
• Deliver strategic account planning and insights.
• Support new partner onboarding.
• Champion operational excellence and continuous improvement.
• Build relationships with universities and corporate clients.
• Utilize data for performance improvement.
• Embrace a growth-oriented mindset.
• Travel up to 30% as needed.

Requirements

• 4+ years of experience in customer success, enrollment management, sales, or consulting.
• Strong problem-solving skills in dynamic environments.
• Ability to build strong relationships.
• Understanding of higher education landscape is a plus.
• Clear communication skills.
• Attention to detail and strategic thinking.
• Motivated by creating social impact through education.
• Proactive and adaptable mindset.
• Experience with Salesforce, Confluence, and Asana is a plus.
• Willingness to learn and improve continuously.

Benefits

• Enroll in 2,800+ online certificate and degree programs.
• 401(k) plan with company match.
• Flexible vacation policy.
• Paid family leave.
• Best-in-class health care benefits.